Frequently Asked Questions

General

What is the PV GreenCard Programme?

The PV GreenCard Programme is an industry led quality assurance, skills development and small business support initiative. The programme focuses on skills development and training to build installer capacity to improve installation quality standards and compliance in line with local and international best practice.

The PV GreenCard programme operates within the prescribes of the occupational health and safety act (OHSA) and the electrical installation regulations (EIR). All certified PV GreenCard installation companies must be registered electrical contractors, employ a registered installation electrician or master installation electrician as well as an assessed PV GreenCard individual.

All certified PV GreenCard installation companies commit to adhere to national installation standards and regulations as well as industry best practices. Customers can find certified PV GreenCard installation companies on the PV GreenCard website. The installation company database is updated monthly to reflect compliance with the certified PV GreenCard installation company requirements.

What is the PV GreenCard?

The PV GreenCardTM is an as-built report issued to the Solar PV system owner by a certified PV GreenCard installation company on the completion of a solar PV installation. The PV GreenCard captures equipment, system design and performance information at project completion. Only certified PV GreenCard installation companies may issue a PV GreenCard.

The PV GreenCard is issued as a supplementary document to the electrical certificate of compliance (COC). The PV GreenCard is not a substitute for the COC. Only registered installation electricians or master installation electricians may issue a COC for a Solar PV system.

What are the benefits to becoming a certified PV GreenCard installation company?

Certified PV GreenCard installation companies form part of the Certified PV GreenCard installation Company online database. Once registered you will be exposed to potential clients via the search engine on the PV GreenCard website.

With the PV GreenCard as-built report you are able to prove that your installation adheres to industry best practice as well as safety standards and regulations. Furthermore, the PV GreenCard captures the state of the installation upon handover ensuring a accurate reference point for future engagement with the client.

What is a PV GreenCard assessed Installer?

A PV GreenCard assessed installer is an individual who has successfully passed the PV GreenCard Theory and Practical assessment. A PV GreenCard assessed installer verifies the information required to complete the PV GreenCard As-Built report. In order for a company to register as a certified PV GreenCard installation company, the company must have a PV GreenCard assessed installer in the direct employment of the company .

Who can complete and issue a PV GreenCard As-Built report?

Only a Certified PV GreenCard installation company may issue a PV GreenCard As-Built report. The PV GreenCard assessed installer is responsible for the information input and verification required to complete the PV GreenCard As-Built report. Each PV GreenCard has a unique serial number linked to the certified PV GreenCard installation company and the PV GreenCard assessed installer responsible for issuing of the As-built report.

I would like to become a PV GreenCard customer

How do I get a PV GreenCard As-Built Report for my Solar PV system?

The PV GreenCard is an as-built report issued to the Solar PV system owner by a certified PV GreenCard installation company upon the completion of a solar PV installation. The PV GreenCard is issued digitally via the PV GreenCard web interface.

Clients will receive an email containing a document checklist of documents that must be submitted to the client by the certified PV GreenCard installation company before the PV GreenCard can be issued for the system. The checklist includes installed equipment manuals, the certificate of compliance and system design information. Once the client is satisfied that all the required documents has been submitted, the installation company may issue the PV GreenCard.

What are the benefits to me of using a Certified PV GreenCard Installation Company?

Certified PV GreenCard installation companies meet the regulatory requirements in terms of the Occupational Health and Safety Act (OHSA) and the Electrical Installation Regulations to perform electrical installation works in South Africa, Furthermore certified PV GreenCard Installation companies have the necessary training, skill and competency to design, install and commission solar PV systems that are electrically safe, legal and meet supplier requirements. Only Certified PV GreenCard installation companies can issue the PV GreenCard As-Built report.

I am a PV GreenCard customer

I am not happy with my PV installation. What can I do?

Once your installation has been completed, you will receive an email containing a checklist of documents that must be submitted to you by the certified PV GreenCard installation company before the PV GreenCard can be issued for the system. If you are satisfied that all the required documents have been submitted, the installation company may issue the PV GreenCard. If you are not happy with the installation, you can decline or RedCard the installation and report the installation to the PV GreenCard operational team.

Once an installation receives a RedCard, the PV GreenCard dispute resolution process is activated. The PV GreenCard operational team will manage the dispute resolution process to completion. If the PV GreenCard dispute resolution process is unsuccessful an Approved Inspection Authority (AIA) will be contacted by the PV GreenCard operational team to escalate the process. an Approved Inspection Authority registered with the Department of Employment and Labour (DoEL) will be requested to do an independent inspection. Should the AIA find that the installation is non-compliant with local installation standards, the Installation Company will need to rectify the installation at their own cost. Should the AIA find that the installation was done correctly, the client will be responsible for the cost of the AIA inspection.

I have a problem with my PV system. What can I do?

Should you have any technical problems with your installation, the PV GreenCard contains all the relevant information regarding the guarantees and warrantees applicable to the installation. The PV GreenCard further documents the contact information for the Certified PV GreenCard installation company responsible for the installation. Please contact the installation company directly.

I am working for a Solar PV installing company

What is the difference between the PV GreenCard As-Built report and a Certificate of Compliance (CoC)?

The PV GreenCard As-Built report is a performance and system verification report that is complementary to the Certificate of Compliance (COC). The PV GreenCard As-Built report captures the unique number of the COC issued for the Solar PV system by the registered person.

What is the legal status of the PV GreenCard As-Built report?

The PV GreenCard As-Built report is a performance and system verification report that is complementary to the Certificate of Compliance COC. The PV GreenCard As-Built report captures the unique number of the COC issued for the Solar PV system by the registered person. The PV GreenCard Programme is an industry led quality assurance, skills development and small business support initiative. Subsequently, the PV GreenCard As-Built report is a voluntary declaration that captures design and equipment information relevant to the Solar PV system.

I am a registered electrician (IE or MIE). How can I become a PV GreenCard Assessed installer?

A PV GreenCard assessed installer is an individual who has successfully passed the PV GreenCard Theory and Practical assessment. A PV GreenCard assessed installer verifies the information required to complete the PV GreenCard As-Built report. In order for a company to register as a certified PV GreenCard installation company, the company must have a PV GreenCard assessed installer in the direct employment of the company. A further requirement to register as a certified PV GreenCard installation company is that the company must employ a registered person, IE or MIE, in a full time capacity.

I am not an electrician. Can I become a PV GreenCard Assessed installer?

Yes, the PV GreenCard Assessment is a competency assessment and currently there is no formal entrance requirement. Solar PV Industry and installation experience will be advantageous. All PV GreenCard installers must undertake and pass the PV GreenCard Assessment. a PV GreenCard assessed installer will not be able to sign-off on a Certificate of Compliance (CoC), that is the exclusive responsibility of a registered person, either an Installation electrician (IE) or Master Installation Electrician (MIE).

How can I prepare for the PV GreenCard assessment?

Solar PV Industry and installation experience will be advantageous. All PV GreenCard installers must undertake and pass the PV GreenCard Assessment. In order to prepare for the assessment attendance of a 5 day PV GreenCard training course at an approved PV GreenCard training centre is recommended.